Customer Experience: Zappos and my Reebok Christmas nightmare

I’ve been on the hunt for a pair of Reebok Easytone shoes for Cassie (the ones in the picture below in a size 8.5). She loved the commercials and since we take a lot of long walks together, I thought this would be a great Christmas gift. But no one has the shoes for purchase [...]

Big Launch, No Product: How Reebok made Christmas shopping a royal pain in the butt.

Did you happen to see the great commercials for Reebok’s new shoes, the Easytones? As someone that does not watch much television, even I had a hard time missing this product launch. Even if I had, my wife wasn’t about to let me miss it. Between the hilarious commercials and all the word of mouth [...]

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