TIGERS is an acronym that stands for Trust, Interdependence, Genuineness, Empathy, Risk and Success. Dianne explains how each one of these attributes contributes to the development of collaborative cultures and to their long-term success.
Tony Hsieh on Bloomberg Television
on June 14, 2010
If you have not seen this interview yet, it is definitely worth watching. Tony talks about his book and what makes Zappos so amazing. Have you read “Delivering Happiness” (amazon affiliate link) yet? If so, what did think about the book? Has it changed your thinking about your career or business?
Learning From Zappos: Your Customer Service Core, Part 2
on June 10, 2010
Yesterday, I talked about how Zappos uses a really old tool, the telephone, as one of its most important marketing tools. They understand that customer service is of utmost importance to the success of their business. As such, they place a huge emphasis on empowering their team to take care of customers when they call [...]
Learning From Zappos: Your Customer Service Core, Part 1
on June 9, 2010
While reading “Delivering Happiness” I discovered that Zappos has a great understanding of how important it is to be great at the fundamentals of marketing. Consider their phone service. You can call up their customer service team anytime you want. They love chatting with you. They are empowered to take care of you. They don’t [...]
Delivering Happiness by Tony Hsieh: Book Review Part 2
on June 8, 2010
Yesterday, I wrote about my initial impressions of Tony Hsieh’s new book, “Delivering Happiness” and I focused on the first two-thirds of the book. Today, I’d like to take a few minutes to wrap up this review with a look at the last section which puts focus back on the reader. This book is unlike [...]
Delivering Happiness by Tony Hsieh: Book Review
on June 7, 2010
Business writing is changing and I hope that it doesn’t go unnoticed by corporations, authors and publishers. There is a valuable lesson to be learned here. I first noticed it when I read “rework” by Jason Fried And the 37signals team. Delivering Happiness is the second example. What are these authors doing that is so special? They are humanizing business writing and their efforts are redefining what it means to build a successful business.
We Have a Winner
on May 17, 2010
The winner of the free copy of Tony Hsieh’s new book, “Delivering Happiness,” is Scott. Thanks to all of those who participated. You had some remarkable ideas about changing corporate cultures!
Scott Belsky’s “Making Idea Happen”: Follow Up Comment
on May 17, 2010
Scott Belsky’s new book, “Making Ideas Happen” (amazon affiliate link) provides a blueprint for how to take your ideas and actually make them a reality. He spends about a third of the book talking about project management and his “action method.” Simply put, Scott’s method looks like this:
Win an Advanced Copy of Tony Hsieh’s “Delivering Happiness”
on May 16, 2010
Tomorrow morning will be your last opportunity to win a free copy of Tony Hsieh’s new book, “Delivering Happiness.” Simply fill in your mailing information on this form. I have been reading my copy of Tony’s book and have thoroughly enjoyed it so far. It is extremely different from most business book that I have [...]
Win an Advanced Copy of Tony Hsieh's "Delivering Happiness"
on May 12, 2010
Here’s the scope. Tony Hsieh and the Zappo’s team recently held a contest where bloggers could sign up to receive an advanced copy of “Delivering Happiness.” Last Friday, I got home from work and discovered a package on my front door step. Inside was not one but two copies of Tony’s book – one for me to read and review, another for me to give away. Wow! Once again, the Zappo’s team wowed me.
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